Trade & delivery conditions

Trading and Delivery Terms


At Krusmølle, we accept a number of payment methods to make your purchase as convenient as possible. These include Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard, and JCB. Your payment card will only be charged when we ship your order. All prices are stated in Danish kroner (DKK) and include VAT.

For your security, all payment transactions are encrypted with SSL (Secure Socket Layer) protocol, so your card details remain safe and protected.


We are committed to delivering your goods quickly and efficiently. We therefore endeavor to dispatch your order within 1-3 business days. Delivery is possible throughout Denmark, which ensures that no matter where you are, you can enjoy our products.

The environment is important to us, so we use recyclable materials for packaging and strive to minimize our environmental impact. Please note, however, that we cannot guarantee against delivery delays once your package has been handed over to the shipping company.

Right of complaint

According to the Sales Act, as a customer of Krusmølle, you have a 2-year right of complaint. This right covers defects in material and/or manufacture. Please note that the right of complaint does not cover errors or damages that occur as a result of incorrect use or handling of the product.

In the event that you wish to return a product under the right of complaint, please note the following: Krusmølle does not cover the costs associated with the return shipment. However, to facilitate the process, we attach a return slip to all online orders. By using this return slip, a fixed return amount will be deducted from your refund to cover the cost of return shipping. We encourage you to use this return slip for an easier return process.

Please note that we do not accept parcels sent on cash on delivery.

Right of withdrawal

You have 14 days full right of return on goods purchased via our webshop. The cancellation period expires 14 days after the day you receive your goods.

If you wish to exercise your right of withdrawal, you must inform us of this no later than 14 days after receiving the item by sending an e-mail to . You can also use the standard cancellation form that you will find in your package.

Please note that you must cover the costs of returning the item yourself. If the item has deteriorated, you will be held responsible for any decrease in value.

Goods Purchased on Offer

Items purchased on sale can be exchanged, but cannot be refunded. If an item has been purchased with a described fault and you have been made aware of this, we do not offer an exchange of the item.

Appeal options

If you are dissatisfied with a purchase, you have the option to complain to the Center for Complaint Resolution in Nævnenes Hus, Toldboden 2, 8800 Viborg, via their website:

Consumers residing in an EU country outside Denmark can lodge complaints in the EU Commission's online complaints portal here: . Remember to state our e-mail address: .

Gift card

Purchase and Use

Gift cards for Krusmølle can be purchased via our webshop and in our physical store. The gift card can be used as a means of payment for the purchase of goods on our website or in the store. When you want to use your gift card online, enter the gift card's unique code in the corresponding field during the payment process. In the store, present the gift card when paying.

Validity period

The gift card is valid for 3 years from the date of purchase and cannot be extended. Remember to use your gift card before the expiry date, as any remaining amount will then be lost.

Balance and Top-up

You can check the balance on your gift card by contacting our customer service or, if available, via our website. The gift card cannot be refilled; once the full amount has been used, the card cannot be reused.

Return and Refund

Gift cards cannot be returned or exchanged for cash. Items purchased with gift cards that are returned in accordance with our returns policy will be refunded for a new gift card, unless otherwise expressly agreed.

Loss or Theft

Please note that Krusmølle does not replace lost or stolen gift cards. It is the recipient's responsibility to keep the gift card safe.


Gift cards cannot be used to purchase additional gift cards. Any restrictions on the use of gift cards will be clearly indicated at the time of purchase.

Contact information

For questions, returns or complaints, please contact:

Krusmølle Krusmøllevej 10 6200 Aabenraa E-mail:

Please note that parcels sent on cash on delivery are not accepted.